ITF Global Services offers a process that can keep the Airlines to meet the highest level of customer satisfaction, check costs and improve efficiency levels with ease. ITF Global Services provides a comprehensive outsourcing solution in designing, developing and implementing a wide range of custom airline solutions keeping in mind issues like labor and fuel on the one hand and the increasing margin pressures due to competition on the other. We not only provide cost savings by means of operational efficiency, but also partner with our clients to help serve their end-customers better.
Travel & Leisure
As a centre for excellence, the travel division of ITF Global Services Services operates with integrated IT & BPO offering across the Travel sphere. The hallmark of ITF Global Services is its distinctive domain and operational knowledge that enables to deliver world class solutions and services. Being the fastest growing industry of modern times, Travel industry has swiftly adopted to changes to keep intact with competition.
Customer Service offerings:
Customer Support / Help Desk - Voice/Chat/e-Mail
Departure Control System
Lost Baggage Handling
Revenue Accounting - Passenger & Cargo
Loyalty Program Management
Frequent Flyer Program
Rule Coding and Quality Check
Cancellations and Refunds
Sales & Marketing:
Sales Surveys and Support
Sales Campaigns and Promotions
Reservations & Sales
ITF Global Services provides 24/7 reservation services inclusive of flight, hotel and car bookings along with answering queries related to fares, FFP and other promotions. With outsourcing, ITF Global Services will be able to leverage airlines and travel agencies to achieve greater efficiency in the reservation processes.
Loyalty Program Administration
The Specialist team of ITF Global Services can answer calls related to application status, form processing, documentation management, Data capture, verification, cleansing and exp -account queries, member enrollments, redemption bookings and other queries. As part of our loyalty program services, ITF Global Services manages retro tracking, updating of air-miles, upgrades and downgrades between the various bands, and distribution of membership kits.
Frequent Flyer Program Management
Lost Baggage Handling
ITF Global Services provides contact center services answering calls related to lost baggage for International and domestic carriers. The support team of ITF Global Services gives customers with information on the status of their bags, information on specific policies and procedures with respect to claims, and other aspects of traditional lost baggage call center services. Our service delivery model enables clients to handle the large variations in call volumes while maintaining critical service levels. Our technology partners can assist in increasing the efficiency of operations by designing Interactive Voice Recognition (IVR) systems for reducing voice interactions or by implementing workflow platforms for claims routing.
Airline contact centers
Travel Technology consulting
The strength of ITF Global Services is its comprehensive team of travel industry professionals with diverse skills. The proficiency of the team can be experienced in the process carried across Airlines, crusieliners and travel agencies. ITF Global Services has leveraged on these assets along with its Technology expertise, to build a core team of Travel Technology consulting experts - in areas such as Reservations & Booking, Frequent Flyer Solutions, Ticketing, Check-in, Baggage Handling, Revenue Management and Revenue Accounting & Interlining.
Managing airline queues for bookings that involve changes in passenger schedules and request of special services. ITF Global Services provides Queues processing services through outbound calls that provide performance reporting and monitoring and process improvement. Services of Queues processing includes- airline schedule changes, emergency queues, booking errors, SSR status changes, waitlist queues and address verification.
Pricing support and fare filing
ITF Global Services's ability to construct and calculate fares with accuracy and timeliness is the benchmark of our professionalism. Apart from streamlining the fare distribution system our experts ensure the quality of fares distributed by verifying the validity of fares.
Managing Teletypes and Rejects facilitate an airline to manually transact amendments in Passenger Name Record (PNR). The complexities in communication between various CRS end up in unresolved discrepancies with unattended customers. Teletype Rejects are considered high due to their potential of becoming a booking/cancellation or awaiting action for SSR which bears directly on the airline revenue. ITF Global Services can manage system wide Teletype rejects transactions per year with cent percent guarantee of processing Teletype Rejects within 20 hours turnaround time.
Dupes handling is a manual action to check the bookings of the same passenger in the same or in different CRS. Though there is auto cancellation in the system, certain duplicate bookings remain since they do not match in all inputs. To bypass and have an effective inventory management annual action on duplicate bookings is essential. ITF Global Services can assist its airlines to drastically bring down the 'no show' rate and boost revenues.
The Rebooking activities are generally managed by different functional departments in airlines. Mostly all the International carriers need consolidation in rebooking services since it has become a critical business need of airlines. Rebooking Service offers comprehensive facilities with respect to Infrastructure, Communication, Skilled Resources, Transition & Training Plan, Process Guidelines and Operating Procedures to manage and run the entire rebooking activities in a consolidated manner. The cancellation, delays etc. has urgent need to change process with the customer schedules due to misconnection at the destination. ITF Global Services Services has the caliber to undertake the complete rebooking process and would position itself to provide the first possible connections on priority basis to avoid passenger inconvenience and keep revenue loss to the minimum.